Refund policy

Given the nature of our products, online orders are neither exchangeable nor refundable, unless they are damaged during delivery or due to an error on our part. In this case, please contact us by e-mail at info@labelleexcuse.com and include a photo.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can also contact us by phone between 9 a.m. and 5 p.m. (Eastern Time), Monday to Friday, at 1-866-760-2855.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@labelleexcuse.com.