Refund policy

Due to the nature of our products, online orders are non-exchangeable and non-refundable, except in cases of damaged or defective products or an error on our part, subject to applicable consumer protection laws.

An exception applies to our clothing collection. Size exchanges are available free of charge and exclusively at our Saint-Liguori boutique, within 30 days of receiving your order, subject to availability. Items must be unworn, unwashed, in their original condition, and with all tags attached. Size exchanges by mail are not offered.

For any inquiries, please contact us by email at info@labelleexcuse.com, including a photo when necessary.

Please note that we do not accept returns by mail without prior approval from our team.

You can also reach us by phone Monday to Friday, between 9 a.m. and 5 p.m. (Eastern Time), at 1-866-760-2855.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@labelleexcuse.com.

Unclaimed packages

If a package is not picked up from the delivery point, it will be returned to us. We will then attempt to contact you. If we do not receive a response, a refund will be issued minus the return shipping costs.