Customer Reviews
It arrives dirty and I’ve emailed with the team butno one has responded.
Hi Sabrina,
Thank you for taking the time to leave a review. We’re truly sorry your first impression was disappointing. We received your message during our vacation and responded as soon as we were back - five business days later. It’s possible our email landed in your spam folder ? The rug you received was never used; it arrived directly from our supplier in its packaging. After checking other rugs from the same batch, we confirmed that the marks are part of the artisanal finishing process, which is common in handmade products. These unique details are what make each piece one-of-a-kind.
That said, we understand your disappointment and have offered a solution by email. Thank you again for your trust and understanding.
